Support

We usually reply within a few days.

Need help? Email us at info@vosko-apps.com and describe what's happening — screenshots help. Since your home data is stored only on your device, we can never look into it; please include the steps that lead to the problem.

Common questions

How do I back up my data?

Settings → Export backup. Save the file anywhere you like — your own cloud drive, computer or USB stick. The backup includes your plan, history, appliances, photos and documents.

How do I move to a new phone?

Export a backup on your old phone. On the new phone, open Tenvello and tap "I already have a backup" on the welcome screen, then select the file. Everything is restored.

My reminders don't arrive

Check that reminders are switched on (Settings → Monthly reminders) and that Tenvello is allowed to send notifications in your phone's system settings. Reminders arrive on the first day of a month that has tasks due.

How do I change my home details?

Settings → Home profile. After changing something (moved house, new garden, other hemisphere), use "Update plan from profile" — your history is always kept.

How do I delete everything?

Settings → Erase all data. This permanently removes all Tenvello data from your device. Deleting the app has the same effect.

See the privacy policy and terms of use.